What's my first step?


Lemon Law Information Center:
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What's Covered?

How do you know if it is a lemon?

How many chances does a dealer get to fix it?

How long do I have to file?

Requirements, Requirements, Requirements

What's my first step?

How should I prepare for the hearing?
We recommend that you call us and speak to Attorney Gary Gibson if you believe you have a claim.  The call is free. The consultation is free.

Generally, if your dealership does not seem to be able to correct the problems with your vehicle, send a letter, preferably by certified mail, to the manufacturer. The owner's manual or warranty booklet should have a contact name and the address of the manufacturer's regional office. Describe the vehicle's condition and offer the manufacturer an opportunity to fix the problem. Better yet, tell the manufacturer when the vehicle will be back at the dealership for repair.

It is important to keep a complete record of all your dealings with the manufacturer and dealer, including copies of all repair orders, letters and records of phone calls. If you decide to file a Lemon Law complaint, you will need to send copies of all the materials to TxDOT.